Problem: Microsoft Outlook 2010 Automatically Restarting

Solution:  I had a user named Bob call me and say “My Outlook keeps restarting itself every 20 minutes or so”.  I sat down with Bob to see if I could observe the “restarting issue”.  Sure enough Bob’s Outlook would crash and instantly restart.  I resolved this issue using 2 methods.

1.  Doing a Microsoft Office Repair.

2.  Disabling unneeded Outlook Addins (this is the “for sure” fix in my case).

How to repair Microsoft Office

  1. Click Start (little round Windows globe on the bottom left)
  2. Click Control Panel
  3. Click Uninstall a Program (we won’t uninstall Office, just repair)
  4. Select your Microsoft Office install and click the “Change” button at the top.
  5. Select Repair and Click Continue.
  6. Let the repair process complete and then reboot.

See if your Outlook is still crashing and restarting.  If so proceed to the next step

How to disable unneeded Outlook Addins

  1. Open Outlook 2010.
  2. Click the File tab.
  3. Click options.
  4. Click Add-Ins.
  5. At the bottom you’ll see the word “Manage”.  Click the Go button next to it.
  6. KEEP the following checked and uncheck the rest (may want to check with your IT dept first, if you have one)
    • Microsoft Exchange Add-in
    • Microsoft VBA for Outlook Addin
    • Redemption Helper Outlook Extension
  7. Click OK
  8. Restart Outlook

Leave a Reply